90% of all technical support issues can be resolved easily by reading our Frequently Asked Questions. (Logon issues, getting “kicked out” of the program, etc.) Click here to review the issues that are most commonly reported. If your issue is not resolved after reading our FAQ, please visit our CHAT feature, we have agents ready to assist you during business hours and some evening and weekend hours. If an agent isn't available on the CHAT, please leave a message and you will receive assistance usually within a few minutes, but definitely within 24 hours. Go to the FAQ page now.
Click here to review our “Return Policy” and follow the guidelines to request a refund.
If you have questions about our products BEFORE making a purchase please use our CHAT feature. We have agents available 8:30 am to 5:30 pm eastern time and selected evening and weekend hours as well. Many students ask which product is appropriate for the license type they are pursuing, which course components are included with each package, or how to find the state licensing exam vendor for their state. WE ARE HERE TO HELP YOU!If, by chance, you catch us when all of our agents are busy or during the middle of the night, please leave us a message, we will answer you very quickly. We are happy to assist with your goals of moving forward in your career!
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