Webinar Date: Friday, November 19th, 2026

Webinar Time: 9:00 am to 4:00 pm ET
                           8:00 am to 3:00 pm CT

CE Credits: 3 hours (no final exam; only attendance is required) for Property & Casualty Agents and Adjusters

CE Course Approved in: Alabama, Delaware, New Hampshire, North Carolina, Oklahoma, Texas, and West Virginia.

Course Description: When a claim is complicated or controversial, how do you determine whether the insurance company made the right call? This instructor-led webinar takes participants inside authentic claims situations where coverage, policy language, and claim decisions may not be as straightforward as they first appear.

Through the examination of real-world claims, participants will explore the facts of each case, review the applicable policy forms, and analyze the reasoning behind the insurance company’s decision. Along the way, participants will be challenged to consider different interpretations, evaluate coverage decisions, and determine whether they agree with the outcome.

This engaging, case-based course offers an opportunity to sharpen claims analysis skills, strengthen understanding of policy language, and gain practical insight into how complex and controversial claims are evaluated and resolved.

Whether you work directly with claims or want a better understanding of the claims process, this course will help you strengthen your claims knowledge, sharpen your investigative skills, and gain greater confidence navigating claims from first report through settlement.