Webinar Date: Friday, September 25th, 2026


Webinar Time: 1:00 pm to 4:00 pm ET
                           12:00 pm to 3:00 pm CT


CE Credits: 3 hours (no final exam; only attendance is required) for Property & Casualty Agents and Adjusters


CE Course Approved in: Alabama, Delaware, North Carolina, Oklahoma, Texas, and West Virginia.


Course Description: Every claim tells a story—but uncovering the facts, determining coverage, evaluating the loss, and reaching the right resolution takes knowledge, skill, and a solid investigative approach.

In this engaging, instructor-led webinar, you’ll take a closer look at what happens from the moment a claim is reported through investigation, evaluation, and settlement. Explore the key parties involved, common types of property and liability claims, and the critical steps claims professionals use to gather facts, analyze coverage, assess damages and liability, and evaluate a claim.

Along the way, you’ll explore the questions that can shape the outcome of a claim: What happened? Does coverage apply? Who or what was involved? What information and documentation are needed? And how do claims professionals use the facts they uncover to move a claim toward a fair and appropriate resolution?

Whether you work directly with claims or want a better understanding of the claims process, this course will help you strengthen your claims knowledge, sharpen your investigative skills, and gain greater confidence navigating claims from first report through settlement.